September 9, 2013

Tiki - JNE

JNEPT. Tiki Jalur Nugraha Ekakurir or JNE Was established in 1990 and initiated its presence through serving the people in the field of customs, especially import over time-sensitive shipment by incorporating “rush handling’ warehouse.

JNE’s Service reliability, which is consistent and accountable for more than two decade has created high credibility as well as trust among the business partners, which keep increasing. Increment of foreign investement in the 90s, domestic economic growth, development of information technology as well as innovative product diversification, has purshed JNE to keep growing and prove its performance in the business environment as well as Indonesian Communities.

In line with the development of business world and changes in the modern community lifestyle, request for time-sensitive shipment handling has been no longer limited to small packages and documents. Rather, it also includes cargo handling, transportation, logistics and distribution. Realizing the said challenges and opportunities, JNE keep on developing its network from big cities down to all remote areas of Indonesia. At present, supported by thousands of trained Human Resources, JNE has successfully established more than 1,500 points or service spread all over the country.

Reinforcement of Human Resources and utilization of technology, information and communication becomes the main factor in developing JNE. X-Ray mechine, GPS, CCTV, On-line system up to satellite Communication Device has been the important supporting device in creating the absolute shipment speed and security. Achievement and commitment of JNE is proven through winning of different kinds of awards as ISO 9001:2008 Certification upon the quality management system

We are currently looking for candidates who have core competency: Achievement Orientation, Integrated and Customer Service Orientation for this following position :

Contact Centre - Jakarta
Responsibilities :
  • Identify and handle customer inquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of customer
  • Use customer service skills to optimize the opportunity of each customer contact
  • Educate customer about company products and services and direct them toward avilable resources for self-help
  • Complete necessary documentation to manage customer complaints, issues and solutions
  • Schedule, assign or act onany required follow up in accordance with Contact Center guidelines
  • Enter customer data and other relevant information into Contact Center database or other data as required
  • Use technology tools as directed and within established guidelines
  • Participate in Individual and team trainings and meetings to ensure knowledge up-to-date
  • Adhere to work schedule as planned
Requirements :
  • Male/Female
  • Age max 30 years old
  • SLTA with experience min 3 years or D3/S1 any major with experiences min 1 year in call center/Walk In/Correspondence & Social Media/Telemarketing/Tele Survey/Sales/Sales Promotion/Operator Telephone/Receptionist/Flight Attendant/Sales Counter
  • Have a personality Dynamic, energetic, Tidy, Polite, Humble, cheer Up
  • Customer Orientation
  • Computer Literate (Ms. Office)
  • Good Typing skill (Min. 100 character per minutes)
  • Good articulation Of Voice (Clearly speaking) preferable good command in English
  • Good interpersonal & communications skills
  • Discipline
  • Willing to Follow shifting working hour including but not limited for religion holiday
Supervisor Service Audit Operation - Jakarta
Responsibilities :
  • People management
  • Lead , motivate , download empower employees through open communication and excellent leadership
  • Conduct regular performance feedback and team building in order to achieve an increase in the area of ​​customer satisfaction , employee satisfaction and team productivity
  • Effective Communication
  • Communicationg to monitor ' individual performance objective ' and service standards
  • Creating a " positive environment" in order to create effective teamwork
  • Setting and meeting facilitation fora two-way communication
  • Ensure the distribution of relevant information to stakeholders , both positive and negative information about the service provided
  • Communicating a daily basis to the team , about the problems in the service , and proactively communicate to the relevant department .
  • Provide reports and information to the Operations Manager , Branch Manager / Home Agent , and the other two , if necessary
  • Performance Management and Coaching
  • Conduct regular coaching to staff in the Service Quality Department
  • Ensure that the coaching and feedback focused on the achievement of customer satisfaction , implementation of the SOP , and the achievement of the target company
  • Proactively , immediate feedback to the relevant operational staff , in the event of incidents , discrepancies , irregularities both major and minor , in order to be corrected as soon as possible
  • Conduct an annual assessment
  • Using the " performance data" and report , in the conduct and implementation of performance management coaching
  • If necessary , carry out " disciplinary actions " against the staff if it violates company rules
  • Employee Development
  • Ensuring does Training Plan and Development Plan for the staff at the Department of Audit Services
  • Service Quality Management Process and implementation
  • Ensure the implementation of Service Quality Policy and Process
  • Every day , ensure the Service Quality analysis of the data , so that corrective action can be achieved Service Quality targets
  • Monitor daily, weekly , bi-weekly , monthly , quarterly , yearly , to the results of the Operational KPIs , and monitoring the implementation of the ' corrective actions ' if the KPI is not reached
  • Develop and implement a ' contingency plan ' to overcome the interference that may occur in service
  • Ensure ' continuous improvement ' is done , and the support of the distribution of ' best practices ' to staff - related staff
  • Continuous Improvement ( Service Quality )
  • Develop and implement corrective measures , aimed at ensuring the target of Audit Services Department can be reached
  • Analyze cause- and -effect , ensure corrective action is taken , by applying the ' planning ' , then do the ' implementation ' , and a ' performance review ' after remedial action running some time later
  • Acting proactively to irregularities , with analysis and corrective action
Requirements :
  • Female
  • Minimum education S1
  • Age Max 35th
  • Minimum 2 years experience in the same field
  • Physical & Spiritual Health
  • Have a good teamwork spirit
  • Have a passion for improving the achievement of higher performance
  • Have a high initiative
  • Understand the process of operation
Supervisor Tracer - Jakarta
Responsibilities :
  • Planning, monitoring and analysis activities associated with the Customer & Reporting
  • Do problem solving of each unit of work
  • Motivates the work of the unit underneath
  • Responsible for infrastructure work unit
  • Responsible for KPI tracer Details of Main Duties
  • Ensure each unit works well and in accordance with SOP
  • Make daily reports analysis of the work unit
  • Yng prepare data relating to the work unit
  • Improve the ability of each unit of work in carrying out its duties and responsibilities
  • Menjalakna program is instructed by the head of department
  • Responsible to subordinates and superiors
  • Conduct weekly meetings, monthly
  • Analyzing the success of SOP
Requirements :
  • Male or female
  • Age max 28 years
  • At least S1 in any field
  • Experienced in the field of warehouse & Operational
  • Proficient computer literacy (Ms. Office)
  • Proficient in making analysis and presentation
  • Having leadership
  • Customer Orientation
  • Good communication Skill
If you interest and meet qualification above, read more information detail and how to apply Lowongan Kerja Tiki - JNE
Tiki - JNE is one of Job Vacancies Information on this blog, if the information was expired, We apologies. To get lates information, click LOWONGAN KERJA TERBARU or get more jobs from Google Search. This Information Update on: September 9, 2013.. THANKS.
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